Refund policy
Custom-Made Products
All custom-made and personalized orders are final sale. Due to the unique nature of custom products, we are unable to accept returns, exchanges, or issue refunds once an order has been confirmed and production has begun. By placing an order, you confirm that you have reviewed and approved all details, including dimensions, wood species, finish, hardware, and configuration, prior to submission. It is the buyer's responsibility to review all order details carefully before submitting payment.
Standard Products
We accept returns on non-custom items within 2 days of delivery, provided the item is unused, undamaged, and in its original condition and packaging. To initiate a return, contact us at jason@mejadesigns.com with your order number and reason for return. Returns are not accepted after this window.
Return Shipping
Approved returns are the customer's responsibility to ship back. Return shipping costs, insurance, and any risk of loss or damage in transit are borne by the buyer. We recommend using a trackable, insured shipping method, as we cannot issue a refund for items lost or damaged in return transit. Refunds are processed only after the returned item is received and inspected.
Damaged or Defective Items
If your order arrives damaged or defective, you must contact us within 2 days of delivery. To process any damage claim, you are required to provide:
- Photos of the complete product from multiple angles
- Photos of all packing materials used
- Photos of the shipping box, including any visible external damage
- Your order number
Claims submitted without this documentation, or submitted after the 2-day window, cannot be processed. Once received, we will work with you to resolve the issue through a repair, replacement, or store credit at our discretion.
Order Cancellations
Custom orders may not be cancelled once materials have been procured or production has begun. Cancellation requests made before production begins may be subject to a restocking or administrative fee to cover costs already incurred.
Delivery & Inspection
Buyers are responsible for inspecting items upon delivery and noting any visible damage with the carrier before signing for or accepting the shipment where possible. Failure to report damage within the stated 2-day window may affect our ability to file a freight claim and process your request.
Chargebacks & Disputes
We ask that any concerns about your order be brought to us directly at jason@mejadesigns.com before filing a chargeback or dispute with your payment provider. Most issues can be resolved quickly through direct communication. This policy, along with your order confirmation and any correspondence regarding your order, serves as the agreed terms of sale.
Contact Us
For any questions about your order, please reach out to us at jason@mejadesigns.com.