Shipping policy

Shipping Policy

Made-to-Order Timelines
All items are handcrafted to order. Routine products typically ship within 2–3 weeks. Larger custom-made products ship within 3–8 weeks, depending on the complexity of the piece. Current lead times are noted on individual product listings and may vary based on order volume and material availability. If you have a deadline, contact us at jason@mejadesigns.com before ordering and we'll let you know if it's achievable.

Small to Medium Items
Smaller pieces (drawer boxes, wall shelving, wine nooks, and similar items) ship via [carrier, e.g., UPS/FedEx] once production is complete. You will receive a tracking number by email once your order is on its way.

Large and Oversized Items
Larger pieces (consoles, cedar chests, birdhouses, cabinets, and similar furniture) ship via freight carrier through UShip. For large custom furniture and other oversized pieces, we strongly recommend customers elect door-to-door blanket wrap service through UShip. Blanket wrap service offers a higher level of care and protection for fine furniture in transit compared to standard palletized freight, and can reduce the risk of transit damage. Freight shipments typically require:

  • A delivery appointment scheduled directly with the carrier
  • Someone available to receive and inspect the item at time of delivery
  • Curbside or threshold delivery (unless white-glove service is purchased separately)

Transit Time
Once your order ships, transit time is typically 1–10 days depending on your final destination. You will receive tracking and, for freight orders, carrier contact information once your item ships.

Shipping Costs
Shipping costs vary by product and order type:

  • For select non-custom items, shipping is included in the listed product price.
  • For custom and made-to-order items, shipping is calculated separately based on the item's size, weight, and your delivery location.
  • If shipping costs are not collected at the time of order, a separate invoice will be sent prior to shipping. Payment of this invoice is required before your item ships. We will contact you directly with the shipping cost and payment link once your order is ready to ship.

If you have questions about how shipping is being handled on your specific order, contact us at jason@mejadesigns.com before ordering.

Inspection at Delivery
Please inspect all packaging and the item itself at the time of delivery, before signing for the shipment where possible. Note any visible damage to the box or crate on the delivery receipt. See our Return and Refund Policy for full details on reporting damaged or defective items.

Local Pickup
Local pickup may be available for customers in the Stockton, CA area. Select this option at checkout if available, or contact us at jason@mejadesigns.com to arrange pickup.

Shipping Address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery due to incorrect address information provided by the customer. Address changes after an order has shipped may not be possible.

Where We Ship
We currently ship to the United States and Canada. For Canadian orders, please note that customs duties, taxes, and brokerage fees may apply and are the responsibility of the customer. Delivery times for Canadian orders, especially freight shipments, may be longer than domestic US timelines.

Delays
While we do our best to meet estimated timelines, handmade production and freight scheduling can occasionally result in delays due to material availability, weather, or carrier capacity. We will notify you as soon as possible if your order is expected to be delayed.

Questions
For any questions about shipping, freight delivery, or lead times, contact us at jason@mejadesigns.com.